Shipping, Delivery, Customer Service, Refund Policy
A description of the goods is offered with each item. Items that have detailed information available too large for this website may have a link to the manufacturers website where this extra information is available.The transaction currency is Australian Dollars (AUD). The Australian Government GST tax rate applicable is 10% and is included in all advertised prices. GST is payable on all transactions. All items are listed in Australian Dollars and all transactions are processed in Australian Dollars. We do not ship outside of Australia.
Shipping and Delivery Policy
1. Shipping options
Shipping costs are calculated on the products weight, your postcode and postal service type required.
A 500 gram Australia Post Express Post sachel will fit items up to approximately 310 mm x 190 mm x 50 mm in size if under 500 grams in weight.
A 3 kg Australia Post Express Post sachel will fit items up to approximately 360 mm x 280 mm x 80 mm in size, if under 3.0 kilograms in weight.
A 5 kg Australia Post Express Post sachel will fit items up to approximately 500 mm x 400 mm x 100 mm in size, if under 5.0 kilograms in weight.
Bulkier and odd shaped items (eg. picks and detectors) will be determined by the size and weight for postage by Australia Post Registered Post. We generally send most detectors free freight, so please ask.
Pick up from one of our stores is free from postage costs.Orders made with Prospecting World or its sister businesses, Townsville Prospecting World or Cairns Prospecting World will display all stores logos, addresses and contact details. The delivery time frame will usually not be affected by this. Links to the purchase of products from this website will be to the Prospecting World online store facility, and credit card/Paypal statements will reflect this for any items shipped from Prospecting World. Items paid for from Cairns Prospecting World or Townsville Prospecting World will show as such on your statement.
2. Delivery Timeframe
Orders placed for items paid for by instant payment methods such as Paypal, normally will be shipped the same day, and definitely within 2 working days. Orders for non-instant payment methods will normally be sent the day the payment clears or shows in our account for cheque and direct deposits. Orders received after 2.30 PM will usually be sent in the following days mail. Shipping times will vary depending on your location and will usually take between 1 to 3 working days for Express Post options, and 3 to 10 working days for Parcel Post, Registered Post or Fastway Couriers options to arrive.
3. Shipping Destinations and Restrictions
Minelab detectors will be shipped within Australia only. Items containing Lithium Ion batteries must be shipped by road freight only. We do not ship to other countries. No exceptions. Any orders for delivery to other countries will be voided or reversed as appropriate.
4. Delivery Policy
Prospecting World utilises Registered Post and Express Post sachels as the preferred method of sending goods as the items are then traceable and less likely to be lost. We also use Fastway Couriers services. Bulkier items such as detectors will be sent by Registered Post. We do not send any items by normal mail. Large items may need to be sent by a courier, and in that case insurance is highly recommended and encouraged. Please enquire about any special needs. Prospecting World will not be held liable for any losses of goods incurred once they are passed on to a freight company. Shipping costs are calculated based on the product weight, shape and size. Shipping times are as the above "Delivery Timeframe" policy.
Customer Service Policy
Prospecting World is committed to providing exceptional customer service and advice, along with quality products. We offer advice on detector selection from over 20 years of hands on experience. We will try our hardest to ensure that all the products listed on our website are currently in stock, and that the pricing of those goods is current and correct. In the event that we do not have an item in stock, it is generally procureable within 3 working days. We guarantee that we will notify you within 2 working days if any item is unavailable and we are unable to fill your order, to allow you to arrange an agreeable alternative, a backorder, or a full refund.
Please chose carefully. Prospecting World does not normally offer refunds because,
1: You have changed your mind or
2: You have made a poor choice
Manufacturers warranties will be applicable. We will offer you the choice between a replacement, a store credit, or a refund if the goods are found to be,
1: Faulty or defective and not repairable subject to applicable manufacturers warranties.
2: Not fit for the purpose they are described to be fit for.
3: Are significantly different to the goods described