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Welcome to Towers Prospecting World, your go to store in North Queensland for anything Minelab.
Welcome to Towers Prospecting World.

Shipping, Delivery, Customer Service Policy

Website information

A description of the goods is offered with each item. Items that have detailed information available too large for this website may have a link to the manufacturers website where this extra information is available.The transaction currency is Australian Dollars (AUD). The Australian Government GST tax rate applicable is 10% and is included in all advertised prices. GST is payable on all transactions. All items are listed in Australian Dollars and all transactions are processed in Australian Dollars. We do not ship outside of Australia.

Shipping and Delivery Policy

1. Shipping options

Shipping costs are calculated on the products weight, your postcode and postal service type required.

 Bulkier and odd shaped items (eg. picks and detectors) will be determined by the size and weight for postage by Australia Post Registered Post. We generally send all detectors registered post.

Pick up from our store is generally available via negotiation. Orders made with Prospecting World will display the stores logos, addresses and contact details. The delivery time frame will usually not be affected by this. Links to the purchase of products from this website will be to the Prospecting World online store facility, and credit card statements will reflect this for any items shipped from Prospecting World. Items paid for from Towers Prospecting World may show as Townsville Prospecting World on your statement.

2. Delivery Timeframe

Orders placed for items paid for by instant payment methods normally will be shipped the same day, and definitely within 2 working days. Orders for non-instant payment methods will normally be sent the day the payment clears or shows in our account for cheque and direct deposits. Orders received after 1.30 PM will usually be sent in the following days mail. Shipping times will vary depending on your location and will usually take between 1 to 3 working days for Express Post options, and 3 to 10 working days for Parcel Post, Registered Post or Fastway Couriers options to arrive.

3. Shipping Destinations and Restrictions

Minelab detectors will be shipped within Australia only. Items containing Lithium Ion batteries must be shipped by road freight only. We do not ship to other countries. No exceptions. Any orders for delivery to other countries will be voided or reversed as appropriate.

4. Delivery Policy

Prospecting World utilises Registered Post and Express Post satchels as the preferred method of sending goods as the items are then traceable and less likely to be lost. We also use Fastway Couriers services. Bulkier items such as detectors will be sent by Registered Post. We do not send any items by normal mail. Large items may need to be sent by a courier, and in that case insurance is highly recommended and encouraged. Please enquire about any special needs. Prospecting World will not be held liable for any losses of goods incurred once they are passed on to a freight company. Shipping costs are calculated based on the product weight, shape and size. Shipping times are as the above "Delivery Timeframe" policy.

Customer Service Policy

Prospecting World is committed to providing exceptional customer service and advice, along with quality products. We offer advice on detector selection from over 20 years of hands on experience. We will try our hardest to ensure that all the products listed on our website are currently in stock, and that the pricing of those goods is current and correct. In the event that we do not have an item in stock, it is generally procurable within 3 working days. We guarantee that we will notify you within 2 working days if any item is unavailable and we are unable to fill your order, to allow you to arrange an agreeable alternative, a backorder, or a full refund.